ISO 9001-2008 - Quality Management Systems
Bond International Software is proud to be the first UK recruitment software company to be certified as compliant with ISO 9001:2008, the internationally-recognised Quality Management System standard...
Bond leads the way in customer care - its official!
ISO 9001-2008 - what is it and what does it mean for Bond?
ISO 9001:2008 specifies requirements for a quality management system where an organization:
- needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and
- aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
In laymans terms, the ISO 9001-2008 standard is about having systems in place to ensure that Bond, as a company, delivers the highest quality services and products possible - ensuring consistently high levels of customer service.
This means Bond must:
- Have in place a set of procedures that cover all key processes within Bond
- Have a document management system that stores ISO, department process and company policy documents
- Have a system in place to monitor all our processes to make sure they are effective
- Effectively manage complaints by dealing with the complaint initially but also modifying what we do to prevent those types of complaints occurring again
- Regularly review individual processes and the ISO 9001 quality system itself for effectiveness
- Continually improve on what we do and what we deliver to our clients
To find out more about the ISO 9001:2008 standard, please go to www.iso.org
Who is the ISO - and why are standards so important?
ISO stands for the 'International Organisation for Standardisation'
Standards make an enormous and positive contribution to most aspects of our lives: Standards ensure desirable characteristics of products and services such as quality, environmental friendliness, safety, reliability, efficiency and interchangeability - and at an economical cost.
When products and services meet our expectations, we tend to take this for granted and be unaware of the role of standards. However, when standards are absent, we soon notice. We soon care when products turn out to be of poor quality, do not fit, are incompatible with equipment that we already have, are unreliable or dangerous. [ 11/05/10]